Renovation is a time-consuming, labor-intensive and money-consuming chore. Faced with such a time-consuming, labor-intensive and money-consuming "big project", people will inevitably be overwhelmed with effort. In order to save worry and trouble, many people usually choose reliable The decoration company is solely responsible. However, recently, a Jinan owner chose a so-called reliable decoration company, but only halfway through the decoration, he was told that the decoration company was bankrupt.
What on earth is going on?
On September 26, Qilu.com's "Lightning News" published an article titled "This decoration company in Jinan went bankrupt before the construction was halfway through. Is it a new type of fraud with frequent name changes?" 》report. According to reports, today in May, Ms. Chen, a citizen of Jinan, took a fancy to a decoration company called Ganlu Decoration at the local High-tech Zone Furniture Exhibition Center Expo. After calculation, the renovation of her two houses plus the additional furniture ordered only cost a total of more than 160,000 yuan. In this regard, she felt that the price was very cost-effective, so she signed a contract with the other party in August and paid the first payment of 80,000 yuan. But what she never expected was that before the construction was even halfway through, she received the bad news that "the decoration company had a problem and filed for bankruptcy." Ms. Chen was not the only one to encounter this "unfortunate incident". Several citizens in Jinan also encountered the same problem as Ms. Chen. After a series of investigations, the reporter found that Ganlu Decoration Company had changed its name to Jinan Rongtai Decoration Company due to trademark issues and was still in business. Mr. Hu, the person in charge of the company, said: The company's capital chain was broken due to the epidemic, and the rent continued to be unpaid. The landlord locked the door, resulting in the company being temporarily unable to open for business. However, the company will collect the money within three days and resume operations, and the construction will also be completed. Start over in three days.
Unexpectedly, three days later, the company went back on its promise and said that it had no explanation to continue construction for the owner on the grounds that some shareholders did not agree to pay. In desperation, the owner applied for mediation to the Consumers Association. If the mediation fails, he will continue to apply for arbitration to the arbitration department.
China Ceramics Network reporter learned from relevant reports of Foshan Daily that the Chancheng District Market Supervision Complaint and Reporting Center accepted a total of 19,524 complaints, reports, consultations and other work orders in the first July of this year, saving consumers 1.7909 million yuan in economic losses. In terms of consumer complaints, the center received a total of 8,339 complaints from January to July, including 4,640 service complaints, accounting for 56%, and 3,699 product complaints, accounting for 44%. The number of complaints and reports on decoration and building materials ranked first, accounting for 10.9% of the total number of complaints and reports on decoration and building materials from January to July, includingIn terms of covering ceramic tile materials, sanitary ware, door and window materials, wall materials, etc., the problems mainly focus on product quality, advertising behavior, and contracts.
In recent years, the decoration market has also been full of tricks. Major decoration companies have frequently used various discount gimmicks. Price opacity, fishing traps, contract avoidance, merchants going bankrupt and running away and other phenomena have occurred from time to time. Consumers have also frequently fallen into this trap. Being violated by various consumption traps has plunged the home decoration industry into a "crisis of trust."
In fact, celebrities have also been cheated on the road to decoration. “In August, popular actress Zheng Shuang quickly became a hot topic on Weibo for publicly criticizing Shangde Villa Decoration Co., Ltd. She accused Shangde Villa Decoration Company of its “unprofessional and shirking of responsibilities” behavior on Weibo—— After the mandatory one-time charge, a lot of problems arose during the decoration process. Even the curtain guide rails were measured wrongly. It took a few days to adjust and adjust the fresh air before the room temperature finally dropped to 29 degrees... This time, Zheng Shuang said about the decoration company The accusation aroused strong resonance among netizens. Many netizens described the problems they encountered during the decoration in the comments.
(Picture source network, infringement and deletion)
How to break the curse of "delivery means rights protection"?
The chaos in the home improvement industry today still lies in the opacity of market information between buyers and sellers. If merchants can improve their service capabilities, accurately connect with customers' decoration needs, control the progress of the decoration company's projects, and have regulatory authorities, home decoration companies, and industry associations work together, the home decoration market environment will get better and better, thus eliminating the need for consumers to of worries.
Consumers must also consume rationally, accurately identify the "full set of traps" set by merchants, do not rush when encountering disputes, defend their rights calmly and rationally, and retain relevant consumption voucher evidence such as signed contracts, invoices, receipts, etc., and pass Use legal means to seek the best interests for yourself. Operators should adhere to the principle of fairness and integrity, fulfill the contract or refund compensation in accordance with the law.
